Help! My Sync3 system froze and remains on with engine off

DHare

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jarcub_XLT

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time for a SYNC update lmao
 

oneminddoc

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My Ranger is new and has this problem. Is this an update issue or something else? Thoughts?
 


r2t2k2

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My Ranger is new and has this problem. Is this an update issue or something else? Thoughts?
If you have the latest release (0052 I believe) then you have the “fix”...
A Master Reset is supposed to clear it up, but you lose all you settings and the 0052 release doesn’t fix the issue. It looks like this has been a problem since 2014? If so, then I’m not going to hold my breath for a fix.
 

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I had the same issue the other day after I got in my truck to leave work. I pulled over and turned the truck on and off to no avail. Got home, parked it, came back in an hour and it was back to normal. So frustrating.
 

r2t2k2

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It’s been a couple of weeks since I performed the master reset and I can say that it corrected all my freezings issues. The system now works like it’s supposed to...
 

DBRanger

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It's no different from any other computer, whether a pad, laptop, smart phone, etc. They all need a hard re-boot periodically. It's the nature of the beast. There is no fix.
 

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Thanks for posting that! Mine sometimes freezes on as well but it usually figures things out and shuts off after about 5 minutes.

Also, on rare occasions it doesn't connect to my phone and I need to turn the engine off and restart to get it connected. Like someone said, not much different than a "normal" computer :/
 

r2t2k2

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It's no different from any other computer, whether a pad, laptop, smart phone, etc. They all need a hard re-boot periodically. It's the nature of the beast. There is no fix.
Or as I used to tell my customers... A hard reset is the only thing that will “fix” it. It’s kind of like a 2x4 up side your head. It gets your attention.
 

P. A. Schilke

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Or as I used to tell my customers... A hard reset is the only thing that will “fix” it. It’s kind of like a 2x4 up side your head. It gets your attention.
I wish this was true...Sync 3 is what I call "Not ready for prime time"...which was true of the original Sync. Gotta get it right before the customer helps you "develop" it... Wrong, Wrong, Wrong!

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co Retired
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