Advertisement



Having a hard time ordering 2021

jblc

Well-Known Member
First Name
John
Joined
Nov 15, 2020
Messages
53
Reaction score
35
Location
USA
Vehicle(s)
1997 Ranger XLT
I've been trying to get the attention of several SF Bay Area dealerships to special order a 2021 XLT, i feel like I'm talking to a wall with each dealership.
Does anyone have advice?
Details:

1) Due to covid I'd like to get a basic price quote (for a build) over email/phone.
Some dealerships will only talk about ANY details, no matter how minor, in-person. I'm avoiding those dealerships.
I'm fine with signing/etc to be in-person.

2) Other dealerships are open to email / phone, but we've been spinning wheels for weeks: each email reply of theirs is basically asks again what I literally just answered in the prior email two lines below their reply, etc.

Eg: after discussing some build details, the next email is usually something like: "are you still interested in a 2020 ranger? Let me show you what we have in stock", etc.
It's as though the conversation disappears; we're stuck at the first step.

3) I don't think I understand what's going on -- I'm looking to give them money :), but I'm having to work very hard to get them to take it :p


Does anyone have tips for getting a dealer's attention and a quote?
Is this normal?

Should I give up on local dealers, and look further away? (Any non-obvious disadvantage to that?)

Thanks for any thoughts.



Advertisement



 

Ranger_Rocks

Well-Known Member
Joined
Jan 22, 2020
Messages
662
Reaction score
1,668
Location
Wandering
Vehicle(s)
2020 Ford Ranger Lariat Super Cab FX4
Occupation
Wanderer
Dealers have an odd approach to "earning your business".

My experiences were similar while finding a dealer for placing my 2020 SCab order. Felt like a dog chasing my own tail.

Ignored my specific questions and replied with their canned unrelated BS answers. And once they get your email and phone info, it takes months of ignoring them before they stop.

Be firm, hopefully you find a salesman that will listen.

Frustrating.
 

RedlandRanger

Moderator
First Name
Rob
Joined
Nov 14, 2018
Messages
3,234
Reaction score
3,702
Location
Oregon
Vehicle(s)
2019 Ford Ranger Lariat FX4, 1973 Mercury Capri
Vehicle Showcase
1
I've been trying to get the attention of several SF Bay Area dealerships to special order a 2021 XLT, i feel like I'm talking to a wall with each dealership.
Does anyone have advice?
Details:

1) Due to covid I'd like to get a basic price quote (for a build) over email/phone.
Some dealerships will only talk about ANY details, no matter how minor, in-person. I'm avoiding those dealerships.
I'm fine with signing/etc to be in-person.

2) Other dealerships are open to email / phone, but we've been spinning wheels for weeks: each email reply of theirs is basically asks again what I literally just answered in the prior email two lines below their reply, etc.

Eg: after discussing some build details, the next email is usually something like: "are you still interested in a 2020 ranger? Let me show you what we have in stock", etc.
It's as though the conversation disappears; we're stuck at the first step.

3) I don't think I understand what's going on -- I'm looking to give them money :), but I'm having to work very hard to get them to take it :p


Does anyone have tips for getting a dealer's attention and a quote?
Is this normal?

Should I give up on local dealers, and look further away? (Any non-obvious disadvantage to that?)

Thanks for any thoughts.
I don't have any good advice for you other than keep looking for a dealer willing to work with you. When I was looking to order my truck I was amazed at how most dealers really don't appear to want to deal with orders - they want to sell you something from inventory. An order (in my mind) is a sure sale, just a few months out. Like you said - I wanted to give them money but they didn't seem interested.

I ended up finding a dealer (a friend of mine used to work there) - they are a small, family owned dealer that has been around since the 40's. I was exceptionally pleased with them even though it is an hours drive out to the dealership. There are good dealers out there, but trying to find one can be difficult.

Good luck finding a dealer willing to work with you.
 

Dahveed

Well-Known Member
First Name
David
Joined
Aug 9, 2020
Messages
90
Reaction score
148
Location
Central Kansas
Vehicle(s)
2020 Ranger XLT 4x4
Occupation
Rx Automation Consultant
This is why I try to cut the dealer out of it as much as possible. I showed up at my dealer and said, "I want that one. Please go get the keys for a test drive. Here are the keys to mine, go look it over for a trade-in."

I've never attempted to place a special order before, however.

I hope that Tesla is successful in making the dealership obsolete someday.
 

P. A. Schilke

Well-Known Member
First Name
Phil
Joined
Apr 3, 2019
Messages
3,408
Reaction score
11,089
Location
GV Arizona
Vehicle(s)
2019 Ranger FX4 Lariat 4x4, 2020 Lincoln Nautilus, 2005 Alfa Motorhome
Occupation
Engineer Retired
Vehicle Showcase
1
This is why I try to cut the dealer out of it as much as possible. I showed up at my dealer and said, "I want that one. Please go get the keys for a test drive. Here are the keys to mine, go look it over for a trade-in."

I've never attempted to place a special order before, however.

I hope that Tesla is successful in making the dealership obsolete someday.
Our neighbors have a Tesla. It has logged more miles on the flatbed of a roll back thank it has logged on the street. A total POS according to the neighbor but he is stuck with it for now...

I agree the dealership network is loaded with crooks. I told my engineers in my department to get it right and keep the customer of new Rangers away from the dealer...

Best,
Phil Schilke
Ranger Vehicle Engineering
Ford Motor Co. Retired
 

FoD

Well-Known Member
First Name
Terry
Joined
Jun 26, 2020
Messages
998
Reaction score
3,058
Location
Left Coast
Vehicle(s)
2019 Ranger XLT FX4 Chrome Iconic Silver
Occupation
Retired
Vehicle Showcase
1
I've been trying to get the attention of several SF Bay Area dealerships to special order a 2021 XLT, i feel like I'm talking to a wall with each dealership.
Does anyone have advice?
Details:
...

Thanks for any thoughts.
I dealt with the Internet Sales Manager at Heritage Ford in Modesto CA (initially through their contact us form). Most of the conversation was email, all the way up till I drove over from the coast for a test drive and then it was in person all after that.

I don't know if she is still there (don't have name handy) but she was very helpful and answered all questions truthfully ( I believe) including rebates they weren't directly advertising (just asked straight out about it).

The one "interesting" piece was she gives the sales over to actual sales for the detail work (test drive, paperwork offer, trade-in...). No big deal, guy was nice too. Overall experience was a + for me - caveat emptor...of course, this was all during covid time in late June and I was looking at a 2019.

Funist car ever...
 

ch47dmechanic

Well-Known Member
First Name
Jason
Joined
Sep 5, 2019
Messages
498
Reaction score
711
Location
SF Bay Area
Vehicle(s)
2019 Ford Ranger XLT Sport 4X4
Buy it through Costco. I've done that for the last five trucks I've bought, including my current Ranger. They set me up through Livermore Ford and the dealer had to travel to Fresno to get exactly what I wanted...which they happily did since they're counting on the Costco relationship for margins and the last thing they want to do is piss you off. Costco will come down on them hard for a bad sales experience. I did it all over emails and phone calls until they had the truck I wanted in their possession.
 

Ranger_Rocks

Well-Known Member
Joined
Jan 22, 2020
Messages
662
Reaction score
1,668
Location
Wandering
Vehicle(s)
2020 Ford Ranger Lariat Super Cab FX4
Occupation
Wanderer
Buy it through Costco. I've done that for the last five trucks I've bought, including my current Ranger. They set me up through Livermore Ford and the dealer had to travel to Fresno to get exactly what I wanted...which they happily did since they're counting on the Costco relationship for margins and the last thing they want to do is piss you off. Costco will come down on them hard for a bad sales experience. I did it all over emails and phone calls until they had the truck I wanted in their possession.
Is pricing different when buying through Costco compared to getting a Costco discount at a dealer ?
 

ch47dmechanic

Well-Known Member
First Name
Jason
Joined
Sep 5, 2019
Messages
498
Reaction score
711
Location
SF Bay Area
Vehicle(s)
2019 Ford Ranger XLT Sport 4X4
Is pricing different when buying through Costco compared to getting a Costco discount at a dealer ?
I would assume it's the same. Costco has the discount already locked in with Ford so the Costco-authorized dealers have to honor it. The process starts through Costco though instead of just asking if the dealer has a discount.
 

Ranger_Rocks

Well-Known Member
Joined
Jan 22, 2020
Messages
662
Reaction score
1,668
Location
Wandering
Vehicle(s)
2020 Ford Ranger Lariat Super Cab FX4
Occupation
Wanderer
I would assume it's the same. Costco has the discount already locked in with Ford so the Costco-authorized dealers have to honor it. The process starts through Costco though instead of just asking if the dealer has a discount.
Without even asking, our dealer included the Costco discount which was around $2500 at time of order. Much less months later at delivery. Dealer still honored the original $2500.
 

RedlandRanger

Moderator
First Name
Rob
Joined
Nov 14, 2018
Messages
3,234
Reaction score
3,702
Location
Oregon
Vehicle(s)
2019 Ford Ranger Lariat FX4, 1973 Mercury Capri
Vehicle Showcase
1
I would assume it's the same. Costco has the discount already locked in with Ford so the Costco-authorized dealers have to honor it. The process starts through Costco though instead of just asking if the dealer has a discount.
FYI, Costco pricing is almost identical to X-Plan pricing. When I was looking the Lariat was like $60 cheaper on X-Plan while the XLT I was pricing was about $50 cheaper on the Costco plan. More or less a wash - but I couldn't choose the dealer on the Costco plan since only a few participate in it.
 
OP

jblc

Well-Known Member
First Name
John
Joined
Nov 15, 2020
Messages
53
Reaction score
35
Location
USA
Vehicle(s)
1997 Ranger XLT
  • Thread starter
  • Thread Starter
  • #13
I get they want to clear out 2020 stock.
But a sale is a sale whether they sell you one today, or order you one for tomorrow.

Why is it you want a 21 over a 20?
Thanks, that makes sense. I'm looking for 2021 only because I'm looking for a specific feature combination that I can't find -- and it's not possible to order 2020 anymore.
 
OP

jblc

Well-Known Member
First Name
John
Joined
Nov 15, 2020
Messages
53
Reaction score
35
Location
USA
Vehicle(s)
1997 Ranger XLT
  • Thread starter
  • Thread Starter
  • #14
Buy it through Costco. I've done that for the last five trucks I've bought, including my current Ranger.
Interesting thought, thanks. I don't have a costco membership, but I'll consider getting one just for this purpose.

Is Costco only for in-stock purchases, or can they work with special orders?
 
OP

jblc

Well-Known Member
First Name
John
Joined
Nov 15, 2020
Messages
53
Reaction score
35
Location
USA
Vehicle(s)
1997 Ranger XLT
  • Thread starter
  • Thread Starter
  • #15
Be firm, hopefully you find a salesman that will listen.

Frustrating.
Thanks for sympathizing :) Agreed it's frustrating. I'm continuing to find other sales people, hopefully one of them will end up being helpful.
 

Advertisement






Advertisement






Advertisement


Top