Welcome to the world of car sales....Thought you all would appreciate this email. I sent my edmunds quote over to this dealer. It was also followed up by a phone call, asking if I wanted to take a look at their current inventory. When I told them that it's not released yet, the online sales guy wanted to sell me a different car!
I am starting to regret beginning this process.
That's pretty bad. I actually had a decent experience when I was buying my VW, but I was buying off the lot which I would say is an easier sell for them.Welcome to the world of car sales....
I went in to test drive a Tacoma and told the guy right up front I wasn't ready to buy today - I just was gathering info and would be making my decision after the first of the year. We did the test drive but he had to run me by his "manager" (the closer) to try and convince me to sign the papers that day. I had to tell them like 5 times before I could leave. Similar behavior when I've contacted the Ford dealers via email - they always call (which I can screen) and want you to come in - I guess they figure if you come in they have you captive.... To a car salesman no doesn't mean no - it means "maybe",
This whole roll out since August has seemed strange to me. I've never ordered a new vehicle before so maybe this is just normal. I ordered on Sept. 20 and was told it should be 8-10 weeks with this Thursday being 10 weeks. Salesman obviously didn't really know because by the look of it on this forum, almost no one is getting their vehicle until after the 1st of the year at the earliest. Then dealer says Ford is pushing back production of my truck because of an option I have on it but Ford won't tell them how long the delay will be. Then when Ford comes out with an info sheet and says that option is "Coming 2Q 2019" my salesman acts like he knew nothing about it. Just seems like a lack of communication or caring to find out. Seems like the Ford dealer I ordered from and many others talked about on this forum aren't real interested in pre-orders but I bet they are on the ones coming to their lots. But I've been told twice what a great looking truck I've ordered and I'm really going to like it!
I really don't understand why some of these dealers would not be interested in pre-sales. I mean really..here is a sure thing sale that does not affect their vehicle allocations. It like free money for little work.
I've ordered lots of new cars and the time between ordering and delivery has ranged from 3 weeks to about 8 weeks with no issues re parts not being available, but most of those were vehicles already in production. However, when you order a brand new vehicle that is just starting production, there are lots of issues that could arise, including specific parts. When I ordered my 2015 Colorado, it was the first year for the new version, and they weren't actually in production yet. I ordered on Sept. 15, it was finally built the first week of Dec., and delivered to dealer on Dec. 30, so 3.5 months before I saw it. None of that, however, excuses the dealer/salesman from not being informed nor customer oriented.
When they refreshed the Challenger for 2015, we had a customer order a blue R/T scat pack with 6 speed manual. It took 5 months and he came to the dealership every couple of days to check the status. When he finally took delivery, he traded it in 2 months later with only 800 miles on it for a Ram truck. Talk about a long wait and after all that to just trade it in for a truck that was just sitting on the lot for months.
