DuckDCoy
Well-Known Member
- Thread starter
- #31
Itās more of the fact that Iām being told I can either take a day off work and wait in line or I can schedule an appointment in May. It seems to be pretty specific to the Ford dealerships directly around me in the metro detroit area. With my past experiences with Dodge and Toyota I could make an appointment within a day or so and it wasnāt an all day event.The fact is that Ford dealerships are privately owned and managed, and so the quality varies dramatically. In Delaware, I have bought two new vehicles (2014 Explorer and my present 2019 Ranger) from Sheridan Ford in Wilmington, and then had all my regular service, repairs, modifications, etc. done by them. They always tell you ahead of time what the deal will be, and then they deliver that or better, and this is true for sales as well as services. Appointments are generally made with a drop-down screen from the company website, and I have always been able to get appointments for the week in question or the next, but if you call them with an emergency situation, they will usually do a work-around to get you in sooner. You can choose whether to wait for repairs to be finished, or they have a guy who works full time at shuttling customers back home and then back to the dealer when the job is done. And they are pretty accurate about predicting how long a job will take, never so far off that it becomes inconvenient. Since the pandemic, they have even had a team come out to my place, about twenty miles each way, to pick up my truck, service it, and then bring it back, serviced and washed to boot, totally no contact on my part. It has been in the Sheridan family for some time now, and I will stick with them until it changes ownership or somebody screws up big time, but I do not expect either one to happen very soon. The moral is, if you are not being treated correctly by your dealer, keep on looking, they are not all idiots!
To all the people saying itās my fault for not planning ahead.... Iām literally trying to make an appointment to plan ahead you morons did you not read my post? Reading comprehension must not have been as important back in your day as it was in mine.
I think not having an appointment until May for an oil change is completely unacceptable.
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