At this point, I don't want further participation from the OP, I just want the name of the dealer where this happened so it can be verified that this isn't a huge trolling attempt.
Luther Family Ford, Fargo ND, is the dealership. I've purchased from them in the past, when it was under different management, and had great service. Ford customer care sent me to another dealership for service, but they were a tractor trailer dealership and service center and don't work on Rangers. That place sent me to a Lincoln dealership, was told they could work on it but they'd prefer not too because of something with the way warranty paperwork has to be filled out between Ford and Lincoln. They also had a shop full of cars and trucks with Luther Ford stickers on the back and I was told they get a lot of customers from there that come in to have their service work redone after being at the Luther shop. The Lincoln dealership is the only other dealership in Fargo that is affiliated with Ford. The 3rd dealership I checked with is another 100 miles past Fargo, so 160 miles from my house. They were 4 weeks out for service appts and don't offer loaner vehicles. They said if I can't find one to look at it to come back, but the cases like this in the past resulted in them having to hold the vehicle for months waiting for Ford to tell them what they need to do. They kept the customer waiting for almost a year and the dealership was responsible for keeping the vehicle and the liability that went with it. The dealership my dad's cousin used to own is going to look at it, and according to them there have been a few other rangers in with many of the same issues. One thing they have found is the issues seem to happen more often when the truck is parked outside overnight and they are trying to figure out if there is some correlation between temps below 0, with wind chill down to -30, and the issues happening. It seems like they are actually trying to do right by the customer, so I'm gonna stay positive that they will be able to fix my truck.
So it’s not really four dealerships refusing to look at your truck ha ha. Also, you had a million problems which one fixes your outside cold temp problem? I’m assuming the shifting/stutter. I have the same issue but it’s only a problem if you start the truckand go. You may get a rough shift or two or a thump from behind but otherwise it’s fine. Especially if you warm up the truck before going which I do (Thanks Ford Pass). I think a lot of these newer vehicles with multiple gears are going to have this problem. Just drive a Tacoma and see how terrible it is.
Sorry if I'm not on here multiple times every day. How often should I check in? I have an appointment for the truck this coming Tuesday, and Ford customer care said they can't move forward on their end until it's at the dealership and the service techs complete a specific list of service checks and record the results so a Ford customer care committee can use the results to make a determination. The customer care rep said the process on average takes about 3-5 weeks for this part of the whole process to figure out if the vehicle qualifies for buyback, lemon law, repair affected parts of vehicle, replace affected parts of the vehicle, or allow me to revoke the vehicle on grounds of substantial non conformity to perform as warranted and advertised which would allow me to pick out a replacement truck.@Administrator Sounds like a good ideaOr just delete the entire thread.
Unfortunately the closest dealership is the one the truck is from, 60 miles away from my house. This is also the first time I haven't been able to pay cash for a new vehicle, the salesman and finance rep both said I have to come back to that dealership for service because that's where I leased it from, and I was stupid enough to believe them. I'm in my forties and this is my first time financing anything besides a house.
The lawyer is a friend who has handled some of my legal needs, will, POA, and stuff like that. He has been in the truck and driven it so he has witnessed what's going on. After the GM said they wouldn't allow me to bring it back for service he said he'd try talking to them. He called, left a message with the front desk, didn't hear back. Tried calling again, left another message with receptionist. Then he stopped in and asked for the GM, he wouldn't come down from his office. Next day my lawyer friend received a cease and desist by certified mail from the dealership in regards to the issues of my truck. I don't understand why the GM did that, seems a bit extreme. My friend was just going to ask for their side of things to see if he could open up a line of communication, it's not even the area of law he practices and he was trying to do what he could to help.
Thanks for the information. I'll be sure to show your response to the techs on Tuesday and hopefully that will lead them to finding the cause. As far as threats go, that's not an issue since I was injured while in the army. It would actually be pretty comical if I did try to start a fight, shaking my cane like an old man yelling at a young whippersnapper to get off my lawn!! Lol
Everything is stock. I've added weathertech floor liners, mudflaps and a hitch (no wiring since that was already there). Other than that I use reg 87 octane with 10% ethanol, except for every third or fourth tank I fill with 87 octane with no alcohol. Mobil 1 full synthetic for oil, only one oil change done so far and that was at a Lincoln dealership quick lane. Had that changed at 3000 miles and guy changing it said the oil that came out was really dark, some black specks in it and smelled burnt.
I actually do like the truck itself, just frustrated with what's been happening with it. If it can be repaired to operate as it should then I want to keep it, but after having it in 5 times already I wasn't sure if it was possible to repair it. But in those 5 times the only thing they did was run a simple diagnostic scan and said the computer told them it's fine. Another tech pulled me aside and said there were some fault codes that came up and they reprogrammed the PCM, TCM and ECM because of it, but I don't know what the codes were telling them. There was a couple of issues I'm thinking it solved, there used to be some message that came up on the dash that said something about a sensor failure. From what I was told the vehicle was trying to search for the sensor that controls adaptive cruise control. My truck doesn't have adaptive cruise so I don't really understand why it was searching for the sensor. But that warning hasn't come up since they reprogrammed everything. And the idle is better, still a lot of vibration but it no longer idles at 1800 to 2000 rpms. It used to do that when I would start with key or remote to warm it up, and when stopping for a stop sign or red light, or in stop and go traffic. I'd come to a stop, idle would jump immediately from around 700 to about 2000 and stay there til I took my foot off the brake, which I did slowly to try and avoid it jolting forward into another vehicle. When I'd start letting off the brake it would rev slightly higher then drop back down to below 1000. That issue seems to have been fixed too.
Why would both back wheels spin, there's no locker on the rear differential. I can see if my friend's kids would like to write in on here, they thought it was pretty cool that the tire was moving when it was in park. It's only done it when I've stopped on a large patch of ice or snow covered ice. I was wondering if there's a sensor in the traction control that may be the issue, sensing ground condition wrong and trying to push power to the tire with traction. I'm not sure why it can do that in park either, but I do know mine isn't the only one that's moved forward after being shifted into park. Ford customer care rep said there was a recall for that issue on 2019 rangers and also the fusion I believe.
