Modem Issue?

[Traneman]

Any of you had issue with your embedded modem? I will have to take mine in to the dealer to have them trouble shoot it.

My FordPass App was not connecting to my truck, so after a few attempt on my end of resetting it, removing the app, I reached out to FordPass customer service and they said something is wrong with my modem and needs to be looked at.

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[t4thfavor]

Trade your truck to someone who has one that works, but wants one that doesn't, or just take it in

 

[weasel1]

The only thing I can offer is possibly disconnecting the negative battery cable. Then tap the brake lights a few times (they do this to disarm air bags). Walk away, grab a beer then hook it back up and see. This is the only way to do a hard reset on these computers that cars have in them these days. If that doesn't work, then of to the dealer for a reflash/replace I suppose. Then again, with what I've heard about our wiring, the plug might not be seated very well either.

 

[robsquatch]

A Lot of people had issues one or two weekends ago. Deleting and reinstalling the app resolved the issue for most of them, including me.

 

[Traneman]

The only thing I can offer is possibly disconnecting the negative battery cable. Then tap the brake lights a few times (they do this to disarm air bags). Walk away, grab a beer then hook it back up and see. This is the only way to do a hard reset on these computers that cars have in them these days. If that doesn't work, then of to the dealer for a reflash/replace I suppose. Then again, with what I've heard about our wiring, the plug might not be seated very well either.

I've done that and left off over night, and no changes.

 

[weasel1]

I've done that and left off over night, and no changes.

Damn it. I know that I had issues when I first got the truck. My wifes phone wouldn't play nice at all. My phone worked no problem. Weird.

 

[Tiewunon]

Have this same issue at vehicle delivery yesterday. Refused to drive it off the lot. Dealership put me in a rental ranger to trouble shoot mine.
Never have had any issues in our King Ranch or Lincoln. Hopefully its a quick diagnose and fix.

 

[j0shm1lls]

This happened to me when I first got my truck... I master reset sync 3, deleted the truck from the ford pass app then re-added it and started the authorization process again. After starting and shutting down the truck a few times with 2-3 minutes in between each startup it eventually popped up the authorization screen on the display, hit yes and all worked fine after that.

 

[Traneman]

I was able to take it into my dealer this morning after being gone on vacation for a couple of weeks, and they were see what my issues is and they tried resetting the modem and lead service teach said this is a new one for him. He wants to do other research on this before he replaces the modem.

 

[Daddit]

I was able to take it into my dealer this morning after being gone on vacation for a couple of weeks, and they were see what my issues is and they tried resetting the modem and lead service teach said this is a new one for him. He wants to do other research on this before he replaces the modem.

Any updates on your issue? Did you ever get it fixed? I am also having the same problem and Ford told me to just take it in to the dealer. I have tried master reset to no avail.

 

[Traneman]

Any updates on your issue? Did you ever get it fixed? I am also having the same problem and Ford told me to just take it in to the dealer. I have tried master reset to no avail.

They ordered a new one and they just called me to bring it in. I will be going in next Monday morning and will update.

 

[Daddit]

They ordered a new one and they just called me to bring it in. I will be going in next Monday morning and will update.

Ok cool. Thanks for the update.

 

[Traneman]

Ok cool. Thanks for the update.

They installed the modem/pc? and did a Sync reset, removed the app on my phone, and reinstalled everything and it works!!!!!!!! Now I have my remote start!

 

[Daddit]

They installed the modem/pc? and did a Sync reset, removed the app on my phone, and reinstalled everything and it works!!!!!!!! Now I have my remote start!

Awesome!!! Glad to hear it all worked out. When I get a chance I will be doing the same.

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