Ric
Well-Known Member
- First Name
- Ric
- Joined
- Oct 16, 2018
- Threads
- 35
- Messages
- 546
- Reaction score
- 839
- Location
- San Bernardino, CA
- Vehicle(s)
- Honda Accord
It’s so funny, I go through moments of utter disgust with this process to total Zen peace. I had a hearty chuckle when I sent a scathing email to Ford corporate only to have a very timely and kind reply letting me know I had emailed Ford in India. We are all in this together and were it not for this group, I’d bailed on Ford weeks ago. This has been one worst customer service experiences I’ve ever encountered and I am not a unreasonable person by any means. I appreciate the candor and the sharing of our journeys towards the goal of sitting behind the wheel of our Rangers. Ranting is totally acceptable.I guess we just have different expectations. For a 40k + truck, I expect they should be able to tell me where it is at any given moment, and if it is going to be delayed from what they told me, I would expect they could tell me WHY it is being delayed (it doesn't have to be "Bob from the body shop is fixing a dent", just a general "quality hold"), along with a reasonable ETA of when I can expect it. Saying "I don't know, and I don't know when you can expect it" is just (as someone else put it "piss poor customer service".
Hell, I've gotten a better status on my $30 tailgate damper from carid.com!!!! It is delayed, but they have called me twice to tell me it is delayed, giving me the option of cancelling my order or waiting.
I'm done ranting.....
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