New Ranger Off to a Slow Start

[EcoRanger]

customer orders have always been given priority, at least until now.

So sad but this is true and it doesn't make since order vehicles are generally well optioned so high profit. Ford's approach to Ranger doesn't even have a method to it's madness.

Sponsored

 

[Hounddog409]

I don't think so, and have never seen this before not even when introducing new and popular models. Didn't happen with the first Ranger, or the Tempo, or the Taurus or even the Pinto, Maverick or MustangII
While dealers have tended to stock lots of optioned cars on the lot, customer orders have always been given priority, at least until now.

When I was a kid, my Dad ordered a Chevy Van from dealer. This was late 70's, early 80's.
He waited longer than 4 months for that to arrive at the dealer.

Not sure about that custom order priority thing. I think is has more to do with the line and what is scheduled to be built.

Can they build a crew cab and super cab back to back on line or do they have to build a bunch of one, then switch to the other?
I have no clue, but would be shocked if 10 trucks on the line are all different.

 

[RedlandRanger]

When I was a kid, my Dad ordered a Chevy Van from dealer. This was late 70's, early 80's.
He waited longer than 4 months for that to arrive at the dealer.

Not sure about that custom order priority thing. I think is has more to do with the line and what is scheduled to be built.

Can they build a crew cab and super cab back to back on line or do they have to build a bunch of one, then switch to the other?
I have no clue, but would be shocked if 10 trucks on the line are all different.

This is the third vehicle I've ordered (two Saturns and now this Ranger). The Saturns from the 90's were both built in about 8 weeks after ordering. My Ranger took twice that. Part of that I get is because it was a new production line. With today's computerized scheduling and parts management systems, it would not seem to be a huge issue to be VERY selective about what trucks are on the line on any given day - the computer controls it all anyway. Even if you can't do super cabs and super crews on the line at the same time, you could certainly batch up some supercabs and do them on all a given day.

I just don't buy the argument that it is about scheduling. I really do think it is a conscious decision on what to build and customer orders were NOT given priority, no matter what was stated.

 

[Floyd]

When I was a kid, my Dad ordered a Chevy Van from dealer. This was late 70's, early 80's.
He waited longer than 4 months for that to arrive at the dealer.

Not sure about that custom order priority thing. I think is has more to do with the line and what is scheduled to be built.

Can they build a crew cab and super cab back to back on line or do they have to build a bunch of one, then switch to the other?
I have no clue, but would be shocked if 10 trucks on the line are all different.

My personal trip to KC involved seeing 2drs and 4drs in random order on the assembly line with every 5th car a Mercury.
Ford is not GM and the difference is what has produced great products, great service, and great customer loyalty over the years.
Ford has suffered bad leadership for short periods in the past.... lets hope this one's tenure will be short.
For example...Who could think of "conquest cash" as anything but punishment for loyalty?

 

[Hounddog409]

My personal trip to KC involved seeing 2drs and 4drs in random order on the assembly line with every 5th car a Mercury.
Ford is not GM and the difference is what has produced great products, great service, and great customer loyalty over the years.
Ford has suffered bad leadership for short periods in the past.... lets hope this one's tenure will be short.
For example...Who could think of "conquest cash" as anything but punishment for loyalty?

conquest cash?? I would happily take that. I am not seeing crap for incentives in Ohio,
They can call it "I'm and a-hole" incentive for all I care. Would take the 3500 with a smile on my face.

 

[Floyd]

conquest cash?? I would happily take that. I am not seeing crap for incentives in Ohio,
They can call it "I'm and a-hole" incentive for all I care. Would take the 3500 with a smile on my face.

True, it doesn't matter what they call it and you don't have to be an "a-hole" to qualify.
You just have to have exercised the bad judgement of owning an off brand vehicle.
If all you own is Ford products , you must pay extra for another one!

 

[VAMike]

This is the third vehicle I've ordered (two Saturns and now this Ranger). The Saturns from the 90's were both built in about 8 weeks after ordering. My Ranger took twice that. Part of that I get is because it was a new production line. With today's computerized scheduling and parts management systems, it would not seem to be a huge issue to be VERY selective about what trucks are on the line on any given day - the computer controls it all anyway. Even if you can't do super cabs and super crews on the line at the same time, you could certainly batch up some supercabs and do them on all a given day.

I just don't buy the argument that it is about scheduling. I really do think it is a conscious decision on what to build and customer orders were NOT given priority, no matter what was stated.

And yet parts availability is an actual thing. This isn't the 20th century, and they guys on the assembly line aren't just pulling parts out of a big pile in the back of the warehouse. The scheduling is based on which parts are coming in from suppliers in a given week. Early on they were also having problems with the doors on the scabs, which probably had a ripple effect of pushing a lot of those orders later. I also never saw anything that suggested ford was going to bump special orders to the head of the line.

 

[RedlandRanger]

And yet parts availability is an actual thing. This isn't the 20th century, and they guys on the assembly line aren't just pulling parts out of a big pile in the back of the warehouse. The scheduling is based on which parts are coming in from suppliers in a given week. Early on they were also having problems with the doors on the scabs, which probably had a ripple effect of pushing a lot of those orders later. I also never saw anything that suggested ford was going to bump special orders to the head of the line.

ROVP clearly stated that once an ROVP was approved, it would be scheduled the following week. Dealer orders are only scheduled once a month, but ROVP orders were supposed to be scheduled weekly. In some cases that appears to have happened - in others, it clearly did not.

From this posting:
https://www.ranger5g.com/forum/threads/fords-retail-order-verification-program-explained.1376/

And I quote:

When will my new Ranger be built?

Once your ROVP order has been approved, it can be scheduled for production during the next time the order bank is open. For example, approved ROVP orders during the week of 11/26/2018 where scheduled for production on the week of 2/4/2019.

Maybe I'm reading that wrong, but "the next time the order bank is open" is weekly. Earlier in the description it says that "all approved orders will get priority above dealer allocated orders.". That says they should be given priority scheduling, and clearly were not in some cases. Maybe it was due to parts shortages, but it was handled extremely poorly.

 

[VAMike]

ROVP clearly stated that once an ROVP was approved, it would be scheduled the following week. Dealer orders are only scheduled once a month, but ROVP orders were supposed to be scheduled weekly. In some cases that appears to have happened - in others, it clearly did not.

From this posting:
https://www.ranger5g.com/forum/threads/fords-retail-order-verification-program-explained.1376/

And I quote:



Maybe I'm reading that wrong, but "the next time the order bank is open" is weekly. Earlier in the description it says that "all approved orders will get priority above dealer allocated orders.". That says they should be given priority scheduling, and clearly were not in some cases. Maybe it was due to parts shortages, but it was handled extremely poorly.

That doesn't say you'll jump ahead of schedule orders, only that you'll get the next available slot.

 

[RedlandRanger]

That doesn't say you'll jump ahead of schedule orders, only that you'll get the next available slot.

Right, and in many cases, that clearly didn't happen. That is the point.

 

[Geoff]

Right, and in many cases, that clearly didn't happen. That is the point.

What's unknown is if Ford considered if the ROVP was approved or not. Even a day late is getting approval could turn into a 2 week scheduling delay. The other thing that bit a lot of folks in the ass was the holiday shutdown for Ranger scheduling. There were several weeks with NO scheduling of any kind and then there was the inexplicable decision to wait and schedule all remaining open orders together by some date (that I do not recall). In the end I do think some folks got shafted by a few weeks or more but I also think some folks had unrealistic expectations of what the ROVP meant. Finally, it didn't help that there were more than a few members where their trucks were in production hell for weeks on end which just exasperated the whole situation. I think those are the folks who were truly wronged - they could not get any answers for their very significant delays (tho not casting shade on the folks who didn't get scheduled promptly for whatever reason).

 

[ROJOBO]

I think it’s lack of supply and slow production my preorder from December 1st still isn’t here and I had to go 2 hours north and get a Lariat instead of the xlt I ordered from the dealer 10 mins away
The dealer I got it from said they just put it up as available and I literally called 10 minutes later
Glad I got the lariat over the xlt even saved 2k
Best truck I ever owned

Nice looking truck! SuperCabs have been rare in San Diego so far. Mine is supposed to be delivered to Penske Ford next week. Been waiting since January.

 

[Lrtexasman]

Grapevine Ford just west of Dallas had seven or eight crew cabs last week and they are down to two. The downward bump in price got them off the lot in just a few days.

 

[Toytec]

Grapevine Ford just west of Dallas had seven or eight crew cabs last week and they are down to two. The downward bump in price got them off the lot in just a few days.

I bought a new Camaro in Irving mid 70s. Frank Parra Chevrolet. Ring any bells?

 

[EcoRanger]

Ranger isn't the only Ford product ordered not being deliver

rhino20
#787 rhino20, Tuesday at 10:40 PM
03reptile said: ↑
As of this post time, the "track your car site" is up, and there is no change in my car's status since I checked earlier this morning (0700 hrs.). My car was produced and was completed on 03/25/19 and has been sitting in the storage lot for 50 days, without any appreciable movement. The site still shows "in production". The site also shows the estimated date of delivery is 35 days and I have no doubt that it will show 36 tomorrow morning. If the estimated number of cars without steering wheels is accurate ( approximately 8000 vehicles), I don't think we're going to see our cars anytime soon. This is really a disaster for Ford customers waiting for their cars. The damned summer is going to be over before they are all released. I wonder what they are doing with the newly built GT350's? I guess sending them on with the newly received steering wheels and letting those made prior to recently built cars sit in the parking lot. I'm beyond pissed!!!
My status is still the same. Blend date of 3/14 and now the delivery date has increased to 42 days and counting. The end of this week will mark 9 weeks since my car was supposedly “produced.” More and more cars with production dates so close to mine are being shipped and delivered. This makes zero sense to me and makes me think that something happened to my car and Ford is not being truthful regarding why the car is still delayed.

If there is no movement by the end of this week I will be notifying the dealer that I am no longer taking delivery of the vehicle. In a few weeks I will be able to order a 2020 and at this point that seems like the smart thing to do. Perhaps there will be enough steering wheels available by then.

Sponsored